Key messages and London post-incident support pathways for adults and children and young people

Following the 3 June terrorist attack in central London, we have developed the following key messages and support pathways for you to promote to your staff and across your systems. Please use your social media channels to promote resilience and support the people who may have been affected.

Key messages

The key messages for promoting resilience and are consistent with messages used in Manchester’s response to their terrorist attack:

  • It is normal to have strong emotional responses to traumatic events.
  • It is important to keep communicating with each other, and to use support helplines.
  • We all need to make space and time to talk and listen.
  • Immediately after a traumatic event like this, most young people and adults, from all of our communities and cultures, will benefit from general support, and will not benefit from specific formal psychological therapy, including counselling.
  • In the immediate aftermath, do not encourage people to relive their experience; this is different to them spontaneously talking about it.
  • Most young people and adults do not go on to develop mental health conditions and recover naturally. BUT, if symptoms are severe or continue for more than 4 weeks, get in contact with your specialist mental health service, through a trusted source (eg GP, council website).
  • An NHS leaflet, Coping with stress following a major incident, is available for use by those seeking further information.
  • Guidance from London Bridge and Borough Market attacks, June 2017: support for people affected
  • For extra support or information please promote the following contact points:
    National Victim Support 0808 16 89 111 (24hrs)

Post incident support pathways

London has developed Post-incident support pathways for both adults and children and young people. These have drawn heavily on the work undertaken in Manchester following the incident in May, and on London’s experts across the NHS and Public Health and from leading voluntary sector organisations:

The pathways aim to help services and communities respond to the needs of those people who are experiencing distress following the attack. It describes the range of difficulties that may be experienced by people who are affected and the responses from services and the wider community that are most likely to be helpful.

Information sheets: IAPT, primary care, children and young people

New information sheets are available with specific advice:

Please can you ensure this information is disseminated locally to ensure patients are directed to access appropriate advice and support.

If you have any questions about this letter please contact George Howard or Tracy Parr.